Privacy Policy
Radiant Climate Technologies (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our website visitors, customers, partners, and job applicants. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices and rights available to you.
By visiting or using our website or services, you consent to the collection and use of information in accordance with this policy.
1. Scope & Applicability
This Privacy Policy applies to personal data collected through:
our website(s) (including forms, contact pages, newsletters);
communications with us by email, phone or other channels;
business dealings and transactions (e.g., quotations, orders, invoices); and
recruitment and job applications submitted to us.
If you interact with us through a third-party platform (e.g., social media, online marketplaces), additional privacy terms from those platforms may apply.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
Contact & identity information
Name, job title, company name, postal address, email address, telephone number.
Commercial & transactional information
Details of enquiries, quotes, orders, invoices, payment records, product interests, and correspondence.
Technical & website data
IP address, browser type and version, device identifiers, pages visited, referring/exit pages, clickstream data, and cookie identifiers.
Marketing & communications preferences
Preferences you provide about how we may contact you (e.g., email newsletters) and topics of interest.
Recruitment data
CV, resume, cover letter, employment history, references, and other information provided during job applications.
Other information
Any other personal data you choose to provide (e.g., uploaded documents, messages).
3. How We Use Your Personal Data
We use personal data for legitimate business purposes, including:
To respond to enquiries, provide quotes, fulfill orders and deliver products or services.
To manage customer relationships, billing, payments and account administration.
To send service-related communications, order confirmations, updates and support.
To operate, analyze and improve our website and services (including analytics and performance monitoring).
To send marketing communications where you have given consent or where permitted by law.
To recruit, assess and communicate with job applicants.
To comply with legal or regulatory obligations and to detect, prevent or respond to fraud or security incidents.
Any other purpose for which you have given explicit consent.
4. Legal Basis for Processing (where applicable)
Where required by law (for example under the EU General Data Protection Regulation — GDPR), we rely on one or more of the following legal bases to process personal data:
Contract: to perform obligations under a contract with you (e.g., deliver products/services).
Legal compliance: to comply with legal obligations.
Legitimate interests: for our legitimate business interests (e.g., maintaining business relationships, fraud prevention, analytics), balanced against your rights.
Consent: where you have freely given consent (e.g., marketing emails).
If you are in a jurisdiction with particular data-protection laws (such as GDPR, the California Consumer Privacy Act, Singapore’s PDPA), local rights and legal bases may apply in addition to this Policy.
5. Cookies & Tracking Technologies
We and our service providers use cookies and similar tracking technologies to collect technical and behavioral information. Cookies help us:
make the site work correctly;
analyze website usage and improve user experience; and
deliver relevant marketing (where permitted).
You can manage cookie preferences through your browser settings or through available cookie controls on the site. Blocking cookies may affect your experience or prevent access to some features.
6. Sharing & Disclosure
We may share personal data with:
Service providers & partners who perform services on our behalf (e.g., hosting, analytics, payment processors, email platforms).
Professional advisers such as lawyers, auditors, or accountants when needed.
Affiliates or acquirers in the event of a corporate restructuring, merger, sale, or transfer of assets (with notice to affected individuals where required).
Law enforcement or regulators where required by law or to protect our rights, property or safety.
We require third parties to process personal data only on our instructions and to implement appropriate security measures.
7. International Transfers
Our systems and third-party service providers may store and process personal data in jurisdictions outside your country. Where personal data is transferred internationally, we take steps to ensure adequate protections (e.g., contractual safeguards, industry-standard security measures). If you are located in a region requiring specific transfer mechanisms (e.g., EU), please contact us for details.
8. Data Retention
We retain personal data only as long as required for the purposes outlined in this Policy, including to:
fulfill contractual or legal obligations;
resolve disputes and enforce agreements; and
comply with applicable statutory retention requirements.
Specific retention periods vary by data type and purpose. When no longer needed, personal data is securely deleted or anonymized.
9. Security
We implement administrative, technical and physical safeguards designed to protect personal data from unauthorized access, loss, misuse, alteration or disclosure. Examples include access controls, encryption where practical, and staff training.
No system is completely secure; if a data breach occurs that creates a real risk to your rights, we will notify you and the relevant authorities as required by law.
10. Your Rights & Choices
Depending on your jurisdiction, you may have rights including to:
access the personal data we hold about you;
correct or update inaccurate or incomplete data;
request deletion or objection to certain processing;
restrict or object to processing (including direct marketing);
receive a copy of data in a portable format; and
withdraw consent where the processing is based on consent.
To exercise these rights, please contact us (details below). We may request information to verify your identity before fulfilling requests. We will respond within applicable legal timeframes.
11. Marketing Communications & Unsubscribing
If you receive marketing communications from us, you may opt out at any time by:
using the “unsubscribe” link in emails; or
contacting us directly (see “Contact” below).
Even after unsubscribing, we may still send you non-marketing, service-related messages (e.g., order confirmations).
12. Children’s Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected a child’s personal data, please contact us and we will take steps to delete it.
13. Third-Party Links & Embedded Content
Our site may contain links to third-party websites or embedded content (e.g., maps, videos). We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third-party site you visit.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date and, where appropriate, provide a prominent notice. Continued use of our website after changes constitutes acceptance of the updated Policy.
15. Contact Us
For questions, to exercise your privacy rights, or to make a complaint, please contact:
Radiant Climate Technologies
Email: privacy@radiantclimate.com
Postal: [Company postal address]
Phone: [Company phone number]
(Replace the placeholders above with your preferred contact details.)
If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction (for example, the Personal Data Protection Commission in Singapore or relevant data protection authority in your region).
16. Additional Notices (Optional — jurisdiction-specific)
Singapore (PDPA): We will comply with the Personal Data Protection Act (PDPA) where applicable.
European Union (GDPR): Where applicable, EU residents may have additional rights and protections under GDPR.
United States (CCPA): California residents may have rights under the California Consumer Privacy Act to the extent applicable.